Steel Sapphire makes every effort to supply all of the items contained in your order, however all of our products are subject to availability. If for any reason we are unable to supply a product that you have ordered, then the item will be shown as a back order on your invoice. As your credit card will have been charged at the time of placing the order we will send the back ordered item to as soon as possible. If there is an unexpected delay in supplying the item we will contact you for your advice as to how to proceed on the supply and lead time. A full credit can be provided upon request.
International orders and zero product cost orders will not be accepted through the Steel Sapphire website.
The methods of delivery within New Zealand of your Steel Sapphire jewellery item is via Post Haste Couriers, Castle Parcel Couriers or NOW Couriers.
The delivery charge is a flat rate of $9.90 including GST for each delivery.
As Agentss only can order direct from Steel Sapphire the delivery will be made to their designated address only. Please note that the delivery charge is non refundable.
Orders are dispatched the next day after receiving your completed order. The shipping times are within 2 to 3 days for Metro areas and 4 to 5 days for Rural areas and are also depending upon your location.
You may cancel your order at any time within seven (7) days of placing the order. Simply call 021 299 6120 or email firstname.lastname@example.org. Please note that the order may have already been processed and shipped. If this is the case then an Exchange / Return Form will need to be completed.
Please note that general wear and tear is not covered by the Steel Sapphire Warranty Policy. This includes damage from using liquid polish on the product, wearing it in pools, hot tubs or similar, and normal fading on oxidised/UV items.
All Steel Sapphire accessories have a 28 day replacement warranty for faulty items and 3 months manufacturers warranty.
Exchange and Return Policy
Everyone at Steel Sapphire is extremely proud of the products and services that our company provides. We are committed to providing our customers with a positive experience in all aspects of the purchasing, distribution and customer satisfaction process. We understand that you may have questions about your order. We recommend that you read and fully understand the information provided regarding the terms and conditions, returns policy, delivery etc.
You can also contact the Steel Sapphire customer service hotline on weekdays between 10:30am and 7:00pm on 021 299 6120 or email email@example.com
How to process an exchange or return
Steel Sapphire recommends that prior to filling the exchange / return form you read the exchange policy. If in doubt you can email us at firstname.lastname@example.org or contact your Agent directly for more information.
If the exchange or return is required then complete the exchange / return form using the Agent number, customer details, item code, invoice number etc.
If there is an additional payment required please complete the relevant section.
Refunds will be issued where a faulty item has been returned and cannot be replaced or where a suitable item cannot be found for an exchange.
Send your item and the completed exchange / return form to:Steel Sapphire 52 Teesdale Street, Burnside,Christchurch, 8053New Zealand
We recommend that you send the item by registered mail so that you have a record of the parcel as Steel Sapphire will not accept responsibility for returns that have not been received and recorded at the Steel Sapphire Head Office.
Please note: Exchanged items cannot be added to the delivery of Agent orders as exchanges and general orders are processed separately.
Due to the nature of the Steel Sapphire products please note that earrings and body jewellery cannot be exchanged or credited if they have been worn.
All other styles of the Steel Sapphire range (including packaging) can be returned for credit if they are in the same condition as they were originally supplied.
Please return items within 28 days of receipt. Only items with a production fault will be exchanged or refunded after this date but within 3 months of the original purchase date. Steel Sapphire does not normally provide a refund if you simply change your mind.